Terms of Service

1. Acceptance of the terms

By accessing or using Alive ("the Service"), provided by Alive B.V., a company registered in the Netherlands, you agree to these terms and conditions ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all users of the Service, including individual users, team members, and organisations.

2. Description of the Service

Alive is a workspace where teams run their business and agents take the repetitive work off their hands. The Service includes workspaces, automated agents, scheduling, integrations with third-party services, hosting infrastructure, and related features.

Alive can be self-hosted. These Terms apply to the hosted version of the Service at ali.ve and all subdomains.

3. Account registration

To use the Service, you must create an account. You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Notify us immediately of any unauthorised access
• Be responsible for all activity under your account, including actions of agents you configure

If you create an account on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

4. Agents and automation

The Service lets you set up automated agents that carry out tasks on your behalf, such as, among other things, running reports, deploying code, monitoring systems, and working with third-party services.

You are responsible for:

• The configuration and behaviour of agents running under your account
• All actions agents carry out on third-party services using the credentials you provide
• Ensuring that agents stay within the acceptable use policy described below
• Monitoring agent activity and correcting any unintended behaviour

Agents run in sandboxed environments on our infrastructure. Each workspace is fully isolated. We do not have access to the contents of your agent tasks, except to the extent necessary to operate the Service or as required by law.

5. Acceptable use

You agree not to use the Service, directly or through agents, to:

• Violate any applicable laws or regulations
• Infringe the intellectual property rights of others
• Distribute malware, spam, or harmful content
• Carry out fraudulent or deceptive practices
• Disrupt or interfere with the Service or its infrastructure
• Attempt to gain unauthorised access to other users' workspaces
• Use agents to scrape, crawl, or collect data from third-party services in breach of their terms
• Mine cryptocurrency or run compute-intensive, improper workloads unrelated to legitimate business activity

We reserve the right to suspend or terminate accounts that violate this policy, with or without notice, depending on the severity.

6. Ownership of content and data

Everything you create and store in your workspace is yours. Your code, configurations, data, agent results, and any other content belong to you.

By using the Service, you grant us a limited licence to host, process, and transmit your content, solely to the extent necessary to operate the Service. We do not use your content to train models, do not sell it to third parties, and do not use it for any purpose other than providing the Service.

You are responsible for ensuring that you have the rights to use all content, data, credentials, or API keys that you provide to the Service.

7. Third-party integrations

The Service integrates with third-party services such as GitHub, Slack, HubSpot, Stripe, and others. When you connect a third-party service:

• You are responsible for complying with that service's terms of use
• We store the credentials you provide securely, but you provide them at your own risk
• We are not liable for changes, outages, or policy changes at third-party services
• You can revoke integrations at any time from your workspace settings

8. Payment terms

For paid subscriptions:

• Fees are charged in advance on a monthly or annual subscription basis
• All fees are in euros (EUR) unless stated otherwise
• Refunds are available within 14 days of the first purchase, as required by EU consumer protection law
• We may change prices with 30 days' prior written notice
• Non-payment may lead to suspension of the Service after a 7-day grace period
• Any usage-based fees are charged in arrears

9. Service availability

We aim for high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We give reasonable notice of planned maintenance. For paid subscriptions, our target availability is 99.9%, excluding scheduled maintenance windows.

10. Limitation of liability

To the maximum extent permitted by applicable law, Alive B.V. is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for all claims arising out of or relating to the Service will not exceed the amount you paid us in the 12 months preceding the claim.

This limitation also applies to actions that agents carry out on your behalf. We are not liable for unintended consequences of agent automation, including actions carried out on third-party services.

11. Indemnification

You agree to indemnify and hold Alive B.V. harmless from all claims, damages, or costs arising from your use of the Service, your breach of these Terms, or actions of agents configured under your account.

12. Termination

You can cancel your account at any time. Upon cancellation:

• All running agents are stopped
• You can export your data for up to 30 days after cancellation
• Your data is permanently deleted after 30 days

We may terminate or suspend your account immediately for serious breaches of these Terms. For minor breaches, we give you 14 days' notice and the opportunity to remedy the issue.

13. Changes to the terms

We may update these Terms from time to time. We will notify you at least 30 days in advance of material changes, by email or through the Service. If you continue to use the Service after the changes take effect, that counts as acceptance of the updated Terms.

If you do not agree with the updated Terms, you can cancel your account before the changes take effect.

15. Governing law and disputes

These Terms are governed by the law of the Netherlands. Disputes arising out of or relating to these Terms or the Service will be submitted to the competent court in Amsterdam, the Netherlands.

If you are a consumer in the European Union, you retain all mandatory consumer protection rights under the law of your country of residence.

16. Contact

For questions about these Terms:

Alive B.V.

Amsterdam, the Netherlands

Email: legal@alive.site